This Refund Policy applies to MaxBackups services provided by Server Host Inc., located at 1309 STE1200, Coffeen Avenue, Sheridan, WY 82801, USA (“we,” “us,” or “our”).
1. Limited 30-day money-back guarantee
You may request a refund of your first payment for your first MaxBackups purchase within 30 days of that payment. This money-back guarantee applies only to the first purchase and its first payment, once per customer.
The guarantee does not apply to renewal charges, subsequent payments for the same purchase, later purchases, upgrades, or separately purchased add-ons after the initial payment. Cancelling and purchasing again does not create a new guarantee period. These limits do not affect any refund right required by applicable law.
Submit your request through the authenticated customer support facilities described below within the 30-day period. No reason is required, and you do not need to show a service fault to request a refund under this guarantee.
2. General rule
MaxBackups subscriptions, storage additions, device or desk additions, and other recurring charges are prepaid and non-refundable once charged, except where this Policy expressly states otherwise or applicable law requires a refund. We do not provide prorated refunds or account credit for unused time, early cancellation, unused storage, uninstalled software, or failure to use available features.
3. Cancellation
You may cancel renewal through the customer portal at any time. Cancellation takes effect at the end of the then-current paid billing period unless law requires otherwise. You remain responsible for charges incurred before cancellation. Removing a device, deleting data, or uninstalling the application does not cancel a subscription.
4. Refund eligibility
We will refund an objectively duplicated or unauthorised charge after verification. We may, at our discretion, refund a charge where the paid Service was not provisioned due solely to our error and we could not cure the failure within a reasonable period after notice. Any discretionary refund is exceptional, creates no precedent, and does not amend this Policy.
5. Non-refundable circumstances
Outside the limited 30-day money-back guarantee, other refund eligibility stated in this Policy, and mandatory rights under applicable law, no refund is due for:
- renewal charges where cancellation was not completed before renewal;
- partial billing periods, unused allocations, or downgrade differences;
- service interruption, performance, or compatibility issues not amounting to a mandatory statutory refund right;
- suspension or termination resulting from non-payment, fraud, abuse, or violation of the Terms or AUP;
- taxes, foreign-exchange differences, bank fees, or payment-processor charges not retained by us; or
- data loss, retention expiry, or inability to restore arising from Customer configuration, source condition, unsupported data, unavailable devices, credentials, connectivity, or failure to test restores.
6. Mandatory consumer rights
Nothing in this Policy excludes a non-waivable right under applicable consumer law. Where a statutory cancellation period applies to digital services, you request immediate performance when activating or using the Service. To the extent permitted by law, you acknowledge that beginning performance may reduce or extinguish a withdrawal right, or require payment for service supplied before cancellation.
7. Requests and processing
A refund request must be submitted through the authenticated support facilities at maxbackups.cenmax.in and identify the account, invoice, and payment. State whether you are requesting the limited 30-day money-back guarantee or another refund described in this Policy. Guarantee requests must be submitted within 30 days of the first payment for the first purchase. For other requests, include the reason and any relevant supporting evidence. We may require identity and payment verification. Approved refunds are returned to the original payment method; processing time is controlled partly by the payment provider and financial institution.
8. Chargebacks
Before initiating a chargeback, contact support so that we may investigate. Fraudulent, abusive, or duplicate chargebacks may result in suspension, termination, debt recovery, and recovery of reasonable fees, subject to applicable law.
9. Data after cancellation
Cancellation or refund does not obligate us to preserve backup content. You must restore or export required data before access ends. Data may be deleted according to the Terms, plan retention, and operational deletion process.